A Pet Peeve

So today, during my bi-weekly retail therapy session, I was at a store in which the manager and a sales associate were sitting behind the counter gossiping about another fellow employee. I did not really catch the gist of the convo, but I did hear that they were hating on this individual. Ok can I just say that this behavior irks me so much? How do these people even become managers?? There must not be a professionalism course in their training. Or do they even get trainig? I mean, it drives me nuts when sales associates talk crap about their job or employer-- after, all it seems like this happens at most crusty mall stores-- but the manager? I am willing to bet that this manager is a good person- in fact, I'm willing to give her the benefit of the doubt that I would maybe even like her if I met her on the street. But I just think people need to take a good look at the way they act in public, especially when they are representing a certain company. End rant here. :)